COVID-19 Updates

20 March 2020

Re: Expected Turnaround - Updated 07/06

There is currently extended turnaround for mounted and framed products. This is due to a slower supply chain, increased order demand and some of the restrictions in place. Please see details below:

Giclee prints are shipping as normal, within 1-3 business days

Mounted products, 7-10 business days

Framed prints, 8-12 business days


Re: Social Distancing and COVID-19 - Updated 01/06

We have social distancing and hygiene routines in place.

Questions can be answered over the phone, via live chat or email. And we are open to discuss print projects and digitisation of your artworks by appointment.

Please note that you can also follow these guidelines to send us your artwork for digitisation via Royal Mail or a courier service.


Re: Royal Mail and Courier deliveries - Updated 15/04

We are experiencing some minor delays to Royal Mail collections this week. We hope this will return to normal soon but may delay delivery of your item by a couple of days. Also, please note that there may be a surcharge on some international orders via a courier service (due to a reduction in flights). We will contact you before proceeding with the order if this is the case.


Re: Social Distancing and COVID-19 - Updated 23/03

We are now practising social distancing, so we're only accepting appointments to drop off and collect artwork from a designated area at the front of our office. All other questions can be answered over the phone, live chat or via email. Please note that you can follow these guidelines to send us your artwork for digitisation via Royal Mail or a courier service.


Our service & support during COVID-19 - Updated 20/03

During this unprecedented period we wanted to assure you that we are here for you and your business; we will remain open unless guidance from the UK government changes. We have implemented strict hygiene and have changed working routines where possible.

Royal Mail has recently updated us that signatures will no longer be required on delivery and that they cannot guarantee Special Delivery items arriving before 1pm. We anticipate that there may be some short delays on some priority postal and courier services in the coming weeks.

As always, you can use our uploader to order any of our print products on your desktop, phone or tablet and send prints direct to you or your customers. We are available by phone, live chat and also in-person by appointment only.

If you're unable to drop off your items and you would prefer to send us or have us arrange collection and delivery of your artworks for digitisation, we can do this too. Please see this article for more information.

Wishing everyone all the very best, during this period of uncertainty.