Loose photos scanning

What size of photos can you digitise?

Our standard package accommodates photos up to 20 x 25cm, but we can digitise any size photo - just let us know before you order if you'll be sending pictures bigger than this, and we can send you a larger box size along with a quote for any additional costs.


In which format do I receive my photos?

Each scanned photo is supplied as an individual JPEG. A digital album, provided as a complete PDF and tablet format (EPUB), is available at an additional cost.

Tablet formats allow you to view your digital book on devices like iPads, Android devices, laptops and larger screens, such as TVs.


What is the difference between 300 and 600 dpi?

It depends on how you intend to view, share or print your images. In most cases, digitising images at 300 dpi is perfect for viewing on desktops, laptops, tablets, and phones and sufficient for printing at the item's original size.

However, we recommend digitising at 600 dpi if you want to enlarge individual photos for printing or framing.


Can you retouch and restore photos?

Absolutely. We have a dedicated artwork and photo editing studio with over 15 years of experience working with fine art and photographic reproductions and a dedicated team member you can deal with directly. We would price this up separately once you've received your digital album, and have let us know which photos and what adjustments you'd like us to make. See this page for more details.


Do I need to count my photos?

There is no need for you to count your photos as we will have a total once we've scanned everything for you. Just estimate how many items you will send and order the relevant service. We charge additional photos per unit, so you don't need to worry about being too exact - either way, we'll get in touch if anything seems amiss.


Are my items safe?

Yes! We've been operating for over 15 years and regularly digitise fragile work for museums and galleries, requiring staff training in conservation handling. Your items are stored in our security-monitored and humidity-regulated premises in East London. We will keep you informed by email throughout the process and let you know when we receive your originals.

Additionally, we can collect and send back your original items using a convenient Royal Mail service with end-to-end tracking, or you can book an appointment to drop them in. If you have many things to digitise, we can organise same-day couriers to pick up your items. 


Can I drop in my items?

Absolutely. If you'd prefer to drop in your photos to be scanned rather than have them collected by us, book an appointment to come and see us in Hackney Wick, London. Here's how to find us.


What is your turnaround time?

Our standard turnaround time is 4 to 7 business days. If you have an extensive preservation project and it requires more time, we'll let you know. If you need priority service, we can usually accommodate this at an extra cost.


Do you accept international orders?

Our service is set up to collect and ship to UK customers or drop-offs at our East London studio near Hackney Wick Overground. We're happy to accept international orders on an ad-hoc basis - please get in touch with us for a quote.