It looks like you’re using Google Chrome. To allow Adobe Flash to run on our website click the padlock icon next to our web address and click on Flash - Allow.
Alternatively, click Site Settings > Flash > Allow.
Our image upload tool might not be supported on your computer / device.
If you see a box above with a message about "Adobe Flash" please click to enable.
Alternively, please use a desktop browser with Adobe Flash installed, and make sure it is up to date and enabled in your browser. Follow these instructions on the Adobe website to make sure it is enabled in your browser and installed.
Alternatively visit this page and follow the instructions on how you can easily prepare and send us your images manually.
For help and advice call us on 020 7241 1113 or email us.