FAQs - Troubleshooting

Why am I unable to log into my account?

Make sure you do not have your CAPS LOCK on. If you have forgotten your password, please use the password recovery option and if you still have problems you can try clearing your browser cookies & cache. Please call or email us if you still can’t log in.

Why can’t I see your website?

Make sure you have the latest version of the flash plugin installed, available to download here, and that your browser is up to date. Are you behind a firewall at work? This can sometimes cause problems - but if you still have problems please do not hesitate to contact us to see if we can help!